Front Desk Concierge Agent (Full Time)
As a Front Desk Concierge Agent with Queen City Elite, you will serve as the distinguished face of our luxury brand, delivering exceptional service that defines the gold standard in concierge excellence. You will be the first point of contact for our elite clientele, orchestrating seamless experiences while maintaining the highest levels of professionalism and discretion.
Primary Responsibilities
Guest Relations & Service Excellence:
• Provide a sophisticated greeting and personalized assistance to all residents, guests, and visitors.
• Deliver world-class customer service that anticipates and exceeds expectations.
• Handle sensitive and confidential requests with absolute discretion.
• Ensure every interaction reflects Queen City Elite’s luxury brand standards and commitment to excellence.
• Maintain a professional appearance and demeanor at all times, adhering to the QCE dress code (all-black professional attire with name tag).
• Stand when greeting residents and guests at the desk, ensuring an approachable, polished presence.
Communication & Coordination
• Manage multi-line phone systems with impeccable etiquette and professional tone.
• Liaise with premium vendors, luxury service providers, and VIP establishments to coordinate services for residents.
• Maintain detailed resident and client preference profiles and service histories for a seamless experience.
• Communicate effectively with property management, leasing offices, and maintenance teams to ensure smooth building operations.
• Respond promptly and professionally to emails, calls, and in-person inquiries.
Administrative & Operational Excellence
• Execute advanced receptionist and administrative duties in a luxury environment.
•Manage reservation and access systems with precision and attention to detail.
•Prepare maintenance work orders, manage key checkout/return processes, and ensure ID verification protocols are followed.
• Maintain organized records, sign-in/sign-out logs, and detailed shift reports using Google Workspace.
• Monitor security cameras and building access to ensure a secure and welcoming environment.
• Keep the lobby, front desk, and coffee stations clean, stocked, and presentable at all times.
• Organize mailroom packages and assist residents with package retrieval and deliveries.
Concierge Services
• Provide expert recommendations for Charlotte’s finest dining, entertainment, and cultural experiences.
• Handle special requests, from routine tasks to complex arrangements, with creativity and resourcefulness.
• Maintain strong local knowledge of Charlotte’s high-end restaurants, nightlife, cultural events, and exclusive experiences.
• Coordinate with luxury transportation providers, spas, and personal services to enhance resident satisfaction.
Qualifications
Experience & Education:
• Minimum 3 years of customer service experience in luxury hospitality, premium residential services, or high-end retail.
• High school diploma or GED required; degree in hospitality management preferred.
• Proven track record of serving affluent clientele with exceptional service and professionalism.
Technical Expertise:
• Advanced proficiency in Google Workspace (Docs, Sheets, Gmail) for professional communication, scheduling, and reporting.
• Experience with reservation management and building access software.
• Microsoft Office proficiency (Word, Excel, Outlook) as supplementary skills.
Core Competencies:
• Exceptional verbal and written communication skills, with the ability to tailor tone for diverse clientele.
• Advanced problem-solving and conflict resolution skills with composure under pressure.
• Strong organizational abilities and time management with capacity to multitask effectively.
• Deep knowledge of the Charlotte metropolitan area—its restaurants, venues, cultural attractions, and luxury services.
Personal Attributes:
• Impeccable appearance, refined demeanor, and sophisticated communication style befitting a luxury brand.
• Discretion and confidentiality when handling private client information.
• Attention to detail with zero tolerance for errors.
• Flexibility to work various shifts including weekends, holidays, and special events.
• Culturally aware and confident interacting with high-net-worth individuals.
• Multilingual skills (Spanish, French, or others) are a plus.
What We Offer:
• Competitive compensation reflective of the premium nature of our services.
• Professional development and advancement within Charlotte’s luxury hospitality industry.
• Networking opportunities with Charlotte’s business and social elite.
• Flexible scheduling with opportunities for additional shifts and exclusive events.